State assisted-living licensing record · California CDSS · record as pulled September 18, 2026· Not the federal nursing home survey

Portola Gardens

350 University St, San Francisco, CA 94134 · SAN FRANCISCO County · 132 licensed beds

CDSS facility number 385601045 · licensed · first licensed April 2019

The licence

Licensed by CDSS · Residential Care Facility for the Elderly · managed by Portola Gardens Llc; Portola Mgmt Bsd, LLC

Licence details, as listed by CDSS
CDSS regional office
14
16
Citations on file
Since September 2021
36
CDSS visits
4 routine inspections
5
Type A
The serious level
3
Building-related
Physical plant · emergency

Position within California

16 citations — more than 96% of the 8,587 licensed assisted living facilities in California. Compared only within California: a citation from CDSS means what it means in California, and there is no national assisted living record to compare to. Counted over 5 years, which holds two or three routine inspections. How this is calculated

Not in this record

Fire and life safety. A Residential Care Facility for the Elderly needs a fire clearance from the local fire authority, and that inspection is not part of the CDSS record. What CDSS does cite about the building is here: maintenance and operation of the premises, the emergency and disaster plan, and the physical environment sections of Title 22.

Get an email about Portola Gardens

One email when it happens, from the CDSS record as it is pulled each month. No account; stop it any time with one click.

Which alerts

This is the state licensing record, not the federal nursing home survey. Your address is used for these alerts and nothing else.

Building-related citations

The citations about the building itself — physical plant and emergency management. Usually the maintenance side’s to fix.

  • CCR-87307 Personal Accommodations and ServicesJuly 15, 2024 · Type B · POC due July 29, 2024
  • HSC-1569.311 Carbon monoxide detectors required; inspectionJuly 15, 2024 · Type B · POC due July 29, 2024
  • CCR-87303 Maintenance and OperationApril 3, 2023 · Type B · POC due April 10, 2023

How that compares

Citations on file over 5 years

Compared with the median licensed assisted living facility in California. Within-state only.

This facility16California median0
Citations on file over 5 years, compared
MeasureCitations
This facility16
Median facility in California0

Visit history

Citations at each CDSS visit
22021-1212022-0312022-0312022-1002022-1212023-0402023-0802023-0902023-1212024-0102024-0432024-0702025-0102025-0202025-0342025-0402025-0512025-0702025-0902025-1102025-1202026-0202026-0312026-0302026-0402026-0702026-08
Citations at each CDSS visit
VisitTypeCitations
December 15, 2021other visit2
March 3, 2022complaint investigation0
March 3, 2022other visit0
March 3, 2022other visit1
March 25, 2022complaint investigation0
March 25, 2022other visit1
October 11, 2022complaint investigation0
October 11, 2022other visit1
December 20, 2022other visit0
April 3, 2023complaint investigation1
August 30, 2023licensing inspection0
September 29, 2023complaint investigation0
December 11, 2023other visit0
January 18, 2024complaint investigation0
January 18, 2024other visit1
April 16, 2024licensing inspection0
July 15, 2024other visit3
January 7, 2025other visit0
February 25, 2025licensing inspection0
March 28, 2025other visit0
April 24, 2025complaint investigation2
April 24, 2025complaint investigation2
May 28, 2025complaint investigation0
July 18, 2025complaint investigation1
July 18, 2025complaint investigation0
September 5, 2025complaint investigation0
November 4, 2025other visit0
December 30, 2025other visit0
February 4, 2026other visit0
March 18, 2026licensing inspection0
March 24, 2026other visit1
March 24, 2026complaint investigation0
April 7, 2026complaint investigation0
July 22, 2026other visit0
July 22, 2026complaint investigation0
August 25, 2026complaint investigation0

What the citations cover

Citations by category (TagProof's grouping)
  • Resident care 10
  • Records and administration 2
  • Physical plant 2
  • Life safety 1
  • Other 1
Citations by category
CategoryCitations
Resident care10
Records and administration2
Physical plant2
Life safety1
Staffing and training1

Every visit on file since September 2021

As published by CDSS, newest first, including visits that cited nothing. The wording and the classes are CDSS’s own.

August 25, 2026 — complaint investigation, nothing cited

July 22, 2026 — complaint investigation, nothing cited

July 22, 2026 — other visit, nothing cited

April 7, 2026 — complaint investigation, nothing cited

March 24, 2026 — other visit, 1 citation

Citations from the other visit on March 24, 2026
TagWhat CDSS checksTypePOC due
CCR-87211Reporting RequirementsType BMarch 31, 2026

March 24, 2026 — complaint investigation, nothing cited

March 18, 2026 — licensing inspection, nothing cited

February 4, 2026 — other visit, nothing cited

December 30, 2025 — other visit, nothing cited

November 4, 2025 — other visit, nothing cited

September 5, 2025 — complaint investigation, nothing cited

July 18, 2025 — complaint investigation, 1 citation

Citations from the complaint investigation on July 18, 2025
TagWhat CDSS checksTypePOC due
CCR-87468.1Personal Rights of Residents in All FacilitiesType BJuly 28, 2025

July 18, 2025 — complaint investigation, nothing cited

May 28, 2025 — complaint investigation, nothing cited

April 24, 2025 — complaint investigation, 2 citations

Citations from the complaint investigation on April 24, 2025
TagWhat CDSS checksTypePOC due
CCR-87468Personal RightsType BApril 29, 2025
CCR-87468.1Personal Rights of Residents in All FacilitiesType AApril 25, 2025

April 24, 2025 — complaint investigation, 2 citations

Citations from the complaint investigation on April 24, 2025
TagWhat CDSS checksTypePOC due
CCR-87463ReappraisalsType AApril 25, 2025
CCR-87468Personal RightsType AApril 25, 2025

March 28, 2025 — other visit, nothing cited

February 25, 2025 — licensing inspection, nothing cited

January 7, 2025 — other visit, nothing cited

July 15, 2024 — other visit, 3 citations

Citations from the other visit on July 15, 2024
TagWhat CDSS checksTypePOC due
CCR-87307Personal Accommodations and ServicesType BJuly 29, 2024
CCR-87608Postural SupportsType BJuly 29, 2024
HSC-1569.311Carbon monoxide detectors required; inspectionType BJuly 29, 2024

April 16, 2024 — licensing inspection, nothing cited

January 18, 2024 — other visit, 1 citation

Citations from the other visit on January 18, 2024
TagWhat CDSS checksTypePOC due
HSC-1569.312Basic services requirementsType AJanuary 19, 2024

January 18, 2024 — complaint investigation, nothing cited

December 11, 2023 — other visit, nothing cited

September 29, 2023 — complaint investigation, nothing cited

August 30, 2023 — licensing inspection, nothing cited

April 3, 2023 — complaint investigation, 1 citation

Citations from the complaint investigation on April 3, 2023
TagWhat CDSS checksTypePOC due
CCR-87303Maintenance and OperationType BApril 10, 2023

December 20, 2022 — other visit, nothing cited

October 11, 2022 — other visit, 1 citation

Citations from the other visit on October 11, 2022
TagWhat CDSS checksTypePOC due
CCR-87458Medical AssessmentType BOctober 18, 2022

October 11, 2022 — complaint investigation, nothing cited

March 25, 2022 — other visit, 1 citation

Citations from the other visit on March 25, 2022
TagWhat CDSS checksTypePOC due
CCR-87355Criminal Record ClearanceType BMarch 26, 2022

March 25, 2022 — complaint investigation, nothing cited

March 3, 2022 — other visit, 1 citation

Citations from the other visit on March 3, 2022
TagWhat CDSS checksTypePOC due
CCR-87464Basic ServicesType AMarch 4, 2022

March 3, 2022 — complaint investigation, nothing cited

March 3, 2022 — other visit, nothing cited

December 15, 2021 — other visit, 2 citations

Citations from the other visit on December 15, 2021
TagWhat CDSS checksTypePOC due
CCR-87211Reporting RequirementsType BDecember 22, 2021
CCR-87463ReappraisalsType BDecember 22, 2021

Reflects the CDSS record as pulled September 18, 2026. A recent visit may not appear yet. This is the California state licensing record; it is not the federal nursing home survey and the two are never combined.