State assisted-living licensing record · New York DOH · record as pulled October 1, 2026· Not the federal nursing home survey

Symphony Manor at Lancaster

5539 Broadway, Lancaster, NY 14086 · Erie County · 117 licensed beds

DOH profile ID 12561020 · licence 240-F-902 · certified, operating certificate in force · first licensed August 1990

The licence

Licensed by DOH · Adult Home · For profit · managed by Symphony Manor, LLC

Certificate details, as listed by DOH
Certified as
Adult Home
Operating certificate
240-F-902
Opened
August 15, 1990
Ownership
LLC
DOH regional office
Western Regional Office - Buffalo
34
Citations on file
Since October 2022
20
DOH visits
2 routine inspections
5
Building-related
Physical plant · emergency

Position within New York

34 citations — more than 88% of the 528 licensed assisted living facilities in New York. Compared only within New York: a citation from DOH means what it means in New York, and there is no national assisted living record to compare to. Counted over 4 years, which holds two or three routine inspections. How this is calculated

Not in this record

Fire safety inspection, severity, the regulation text, and enforcement. Fire safety inspections under the state fire code are made by local code enforcement and are not part of DOH's record; what DOH itself cites about the building — its environmental standards and its disaster and emergency planning rules — is here. DOH assigns no severity to a violation and publishes no correction date, only whether the facility's plan of correction was approved, which is not carried here. Violations under dispute through DOH's Inspection Review Process are withheld from its page and so from this one. Civil penalties and other enforcement are published separately and not republished, and an operator that is an individual is not named.

Get an email about Symphony Manor at Lancaster

One email when it happens, from the DOH record as it is pulled each month. No account; stop it any time with one click.

Which alerts

This is the state licensing record, not the federal nursing home survey. Your address is used for these alerts and nothing else.

Building-related citations

The citations about the building itself — physical plant and emergency management. Usually the maintenance side’s to fix.

How that compares

Citations on file over 4 years

Compared with the median licensed assisted living facility in New York. Within-state only.

This facility34New York median8
Citations on file over 4 years, compared
MeasureCitations
This facility34
Median facility in New York8

Visit history

Citations at each DOH visit
12023-0702024-0392024-0522024-0502024-0512024-0502024-0602024-0612024-0712024-0732025-01152025-0512025-0802025-0902025-1102025-1102026-0102026-02
Citations at each DOH visit
VisitTypeCitations
July 14, 2023complaint investigation1
March 11, 2024other inspection0
May 6, 2024relicensure inspection, complaint investigation9
May 7, 2024complaint investigation2
May 8, 2024complaint investigation0
May 8, 2024other inspection0
May 24, 2024complaint investigation1
June 10, 2024complaint investigation0
June 24, 2024other inspection0
July 5, 2024complaint investigation1
July 10, 2024complaint investigation1
January 21, 2025complaint investigation3
May 9, 2025relicensure inspection, complaint investigation15
August 14, 2025complaint investigation1
September 10, 2025complaint investigation0
November 18, 2025complaint investigation0
November 21, 2025complaint investigation0
January 29, 2026complaint investigation0
February 2, 2026complaint investigation0
February 2, 2026complaint investigation0

What the citations cover

Citations by category (TagProof's grouping)
  • Resident care 21
  • Physical plant 5
  • Staffing and training 3
  • Food service 3
  • Other 2
Citations by category
CategoryCitations
Resident care21
Physical plant5
Staffing and training3
Food service3
Records and administration2

Every visit on file since October 2022

As published by DOH, newest first, including visits that cited nothing. The wording is DOH’s own.

February 2, 2026 — complaint investigation, nothing cited

February 2, 2026 — complaint investigation, nothing cited

January 29, 2026 — complaint investigation, nothing cited

November 21, 2025 — complaint investigation, nothing cited

November 18, 2025 — complaint investigation, nothing cited

September 10, 2025 — complaint investigation, nothing cited

August 14, 2025 — complaint investigation, 1 citation

Citations from the complaint investigation on August 14, 2025
TagWhat DOH checks
18NYCRR-487.7Resident services

May 9, 2025 — relicensure inspection, complaint investigation, 15 citations

Citations from the relicensure inspection, complaint investigation on May 9, 2025
TagWhat DOH checks
18NYCRR-487.11Environmental standards
18NYCRR-487.11Environmental standards
18NYCRR-487.11Environmental standards
18NYCRR-487.11Environmental standards
18NYCRR-487.11Environmental standards
18NYCRR-487.3General provisions
18NYCRR-487.4Admission standards
18NYCRR-487.4Admission standards
18NYCRR-487.7Resident services
18NYCRR-487.7Resident services
18NYCRR-487.7Resident services
18NYCRR-487.7Resident services
18NYCRR-487.7Resident services
18NYCRR-487.8Food service
18NYCRR-487.9Personnel

January 21, 2025 — complaint investigation, 3 citations

Citations from the complaint investigation on January 21, 2025
TagWhat DOH checks
18NYCRR-487.4Admission standards
18NYCRR-487.7Resident services
18NYCRR-487.7Resident services

July 10, 2024 — complaint investigation, 1 citation

Citations from the complaint investigation on July 10, 2024
TagWhat DOH checks
18NYCRR-487.4Admission standards

July 5, 2024 — complaint investigation, 1 citation

Citations from the complaint investigation on July 5, 2024
TagWhat DOH checks
18NYCRR-487.7Resident services

June 24, 2024 — other inspection, nothing cited

June 10, 2024 — complaint investigation, nothing cited

May 24, 2024 — complaint investigation, 1 citation

Citations from the complaint investigation on May 24, 2024
TagWhat DOH checks
18NYCRR-487.7Resident services

May 8, 2024 — complaint investigation, nothing cited

May 8, 2024 — other inspection, nothing cited

May 7, 2024 — complaint investigation, 2 citations

Citations from the complaint investigation on May 7, 2024
TagWhat DOH checks
18NYCRR-487.5Resident protections
18NYCRR-487.5Resident protections

May 6, 2024 — relicensure inspection, complaint investigation, 9 citations

Citations from the relicensure inspection, complaint investigation on May 6, 2024
TagWhat DOH checks
18NYCRR-487.3General provisions
18NYCRR-487.5Resident protections
18NYCRR-487.7Resident services
18NYCRR-487.7Resident services
18NYCRR-487.7Resident services
18NYCRR-487.8Food service
18NYCRR-487.8Food service
18NYCRR-487.9Personnel
18NYCRR-487.9Personnel

March 11, 2024 — other inspection, nothing cited

July 14, 2023 — complaint investigation, 1 citation

Citations from the complaint investigation on July 14, 2023
TagWhat DOH checks
18NYCRR-487.7Resident services

Reflects the DOH record as pulled October 1, 2026. A recent visit may not appear yet. This is the New York state licensing record; it is not the federal nursing home survey and the two are never combined.