State assisted-living licensing record · New York DOH · record as pulled October 1, 2026· Not the federal nursing home survey
The Pines at Heartwood
2405 Fifteenth Street, Troy, NY 12180 · Rensselaer County · 86 licensed beds
DOH profile ID 1254968 · licence 600-F-250 · certified, operating certificate in force · first licensed July 2000
The licence
Licensed by DOH · Adult Home · For profit · managed by Troy Crossings, Llc
Certificate details, as listed by DOH
- Certified as
- Adult Home
- Operating certificate
- 600-F-250
- Assisted Living Program (ALP)
- 86 beds
- Respite
- 4 beds
- Opened
- July 11, 2000
- Ownership
- LLC
- DOH regional office
- Capital District Regional Office
122
Citations on file
Since October 2022
37
DOH visits
2 routine inspections
28
Building-related
Physical plant · emergency
Position within New York
122 citations — more than 99% of the 528 licensed assisted living facilities in New York. Compared only within New York: a citation from DOH means what it means in New York, and there is no national assisted living record to compare to. Counted over 4 years, which holds two or three routine inspections. How this is calculated
Not in this record
Fire safety inspection, severity, the regulation text, and enforcement. Fire safety inspections under the state fire code are made by local code enforcement and are not part of DOH's record; what DOH itself cites about the building — its environmental standards and its disaster and emergency planning rules — is here. DOH assigns no severity to a violation and publishes no correction date, only whether the facility's plan of correction was approved, which is not carried here. Violations under dispute through DOH's Inspection Review Process are withheld from its page and so from this one. Civil penalties and other enforcement are published separately and not republished, and an operator that is an individual is not named.
Get an email about The Pines at Heartwood
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Building-related citations
The citations about the building itself — physical plant and emergency management. Usually the maintenance side’s to fix.
- 18NYCRR-487.11 Environmental standardsFebruary 26, 2026
- 18NYCRR-487.11 Environmental standardsFebruary 26, 2026
- 18NYCRR-487.11 Environmental standardsFebruary 26, 2026
- 18NYCRR-487.11 Environmental standardsNovember 21, 2025
- 18NYCRR-487.11 Environmental standardsNovember 21, 2025
- 18NYCRR-487.11 Environmental standardsNovember 21, 2025
- 18NYCRR-487.11 Environmental standardsNovember 21, 2025
- 18NYCRR-487.11 Environmental standardsNovember 21, 2025
- 18NYCRR-487.12 Disaster and emergency planningNovember 21, 2025
- 18NYCRR-487.12 Disaster and emergency planningNovember 21, 2025
- 18NYCRR-487.12 Disaster and emergency planningNovember 21, 2025
- 18NYCRR-487.11 Environmental standardsAugust 20, 2025
- 18NYCRR-487.11 Environmental standardsAugust 20, 2025
- 18NYCRR-487.11 Environmental standardsAugust 20, 2025
- 18NYCRR-487.11 Environmental standardsAugust 20, 2025
- 18NYCRR-487.11 Environmental standardsMarch 26, 2025
- 18NYCRR-487.11 Environmental standardsMarch 26, 2025
- 18NYCRR-487.12 Disaster and emergency planningMarch 26, 2025
- 18NYCRR-487.11 Environmental standardsNovember 15, 2024
- 18NYCRR-487.11 Environmental standardsNovember 15, 2024
- 18NYCRR-487.11 Environmental standardsNovember 15, 2024
- 18NYCRR-487.11 Environmental standardsNovember 15, 2024
- 18NYCRR-487.11 Environmental standardsNovember 15, 2024
- 18NYCRR-487.11 Environmental standardsNovember 15, 2024
- 18NYCRR-487.11 Environmental standardsNovember 15, 2024
- 18NYCRR-487.11 Environmental standardsJuly 30, 2024
- 18NYCRR-487.11 Environmental standardsJuly 29, 2024
- 18NYCRR-487.11 Environmental standardsNovember 9, 2022
How that compares
Compared with the median licensed assisted living facility in New York. Within-state only.
| Measure | Citations |
|---|---|
| This facility | 122 |
| Median facility in New York | 8 |
Visit history
| Visit | Type | Citations |
|---|---|---|
| November 9, 2022 | complaint investigation | 4 |
| November 28, 2022 | complaint investigation | 1 |
| March 24, 2023 | complaint investigation | 0 |
| April 4, 2023 | complaint investigation | 0 |
| April 17, 2023 | complaint investigation | 1 |
| September 12, 2023 | complaint investigation | 0 |
| September 12, 2023 | complaint investigation | 1 |
| September 20, 2023 | complaint investigation | 0 |
| September 25, 2023 | complaint investigation | 1 |
| November 3, 2023 | complaint investigation | 0 |
| January 3, 2024 | complaint investigation | 0 |
| January 4, 2024 | complaint investigation | 3 |
| April 10, 2024 | complaint investigation | 0 |
| April 10, 2024 | complaint investigation | 0 |
| April 12, 2024 | complaint investigation | 0 |
| April 17, 2024 | complaint investigation | 0 |
| May 15, 2024 | complaint investigation | 0 |
| May 15, 2024 | complaint investigation | 0 |
| May 20, 2024 | complaint investigation | 0 |
| July 29, 2024 | complaint investigation | 1 |
| July 30, 2024 | complaint investigation | 2 |
| August 13, 2024 | complaint investigation | 0 |
| October 11, 2024 | complaint investigation | 2 |
| November 4, 2024 | complaint investigation | 6 |
| November 15, 2024 | relicensure inspection | 26 |
| January 21, 2025 | other inspection | 1 |
| January 21, 2025 | other inspection | 1 |
| January 27, 2025 | other inspection | 1 |
| March 26, 2025 | complaint investigation | 11 |
| April 11, 2025 | other inspection | 1 |
| May 7, 2025 | complaint investigation | 1 |
| August 1, 2025 | complaint investigation | 0 |
| August 20, 2025 | complaint investigation | 7 |
| November 21, 2025 | complaint investigation | 12 |
| November 21, 2025 | relicensure inspection | 29 |
| February 26, 2026 | complaint investigation | 10 |
| March 31, 2026 | complaint investigation | 0 |
What the citations cover
- Resident care 59
- Physical plant 24
- Records and administration 17
- Staffing and training 13
- Other 9
| Category | Citations |
|---|---|
| Resident care | 59 |
| Physical plant | 24 |
| Records and administration | 17 |
| Staffing and training | 13 |
| Food service | 5 |
| Emergency management | 4 |
Every visit on file since October 2022
As published by DOH, newest first, including visits that cited nothing. The wording is DOH’s own.
March 31, 2026 — complaint investigation, nothing cited
February 26, 2026 — complaint investigation, 10 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.4 | Admission standards |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.9 | Personnel |
November 21, 2025 — complaint investigation, 12 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.6 | Resident funds and valuables |
| 18NYCRR-487.6 | Resident funds and valuables |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.9 | Personnel |
| 18NYCRR-487.9 | Personnel |
November 21, 2025 — relicensure inspection, 29 citations
| Tag | What DOH checks |
|---|---|
| 10NYCRR-402.9 | Responsibilities of providers; required notifications |
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.12 | Disaster and emergency planning |
| 18NYCRR-487.12 | Disaster and emergency planning |
| 18NYCRR-487.12 | Disaster and emergency planning |
| 18NYCRR-487.3 | General provisions |
| 18NYCRR-487.5 | Resident protections |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.8 | Food service |
| 18NYCRR-487.8 | Food service |
| 18NYCRR-487.8 | Food service |
| 18NYCRR-487.9 | Personnel |
| 18NYCRR-487.9 | Personnel |
| 18NYCRR-487.9 | Personnel |
| 18NYCRR-487.9 | Personnel |
| 18NYCRR-487.9 | Personnel |
| 18NYCRR-494.4 | Admission and retention standards |
| 18NYCRR-494.4 | Admission and retention standards |
August 20, 2025 — complaint investigation, 7 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.4 | Admission standards |
| 18NYCRR-487.5 | Resident protections |
| 18NYCRR-487.7 | Resident services |
August 1, 2025 — complaint investigation, nothing cited
May 7, 2025 — complaint investigation, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.3 | General provisions |
April 11, 2025 — other inspection, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-485.11 | Records and reports |
March 26, 2025 — complaint investigation, 11 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.12 | Disaster and emergency planning |
| 18NYCRR-487.4 | Admission standards |
| 18NYCRR-487.4 | Admission standards |
| 18NYCRR-487.4 | Admission standards |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
January 27, 2025 — other inspection, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-485.11 | Records and reports |
January 21, 2025 — other inspection, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-485.11 | Records and reports |
January 21, 2025 — other inspection, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-485.11 | Records and reports |
November 15, 2024 — relicensure inspection, 26 citations
| Tag | What DOH checks |
|---|---|
| 10NYCRR-402.9 | Responsibilities of providers; required notifications |
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.10 | Records and reports |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.3 | General provisions |
| 18NYCRR-487.5 | Resident protections |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.8 | Food service |
| 18NYCRR-487.8 | Food service |
| 18NYCRR-487.9 | Personnel |
November 4, 2024 — complaint investigation, 6 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.4 | Admission standards |
| 18NYCRR-487.4 | Admission standards |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.9 | Personnel |
| 18NYCRR-487.9 | Personnel |
October 11, 2024 — complaint investigation, 2 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
August 13, 2024 — complaint investigation, nothing cited
July 30, 2024 — complaint investigation, 2 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.7 | Resident services |
July 29, 2024 — complaint investigation, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.11 | Environmental standards |
May 20, 2024 — complaint investigation, nothing cited
May 15, 2024 — complaint investigation, nothing cited
May 15, 2024 — complaint investigation, nothing cited
April 17, 2024 — complaint investigation, nothing cited
April 12, 2024 — complaint investigation, nothing cited
April 10, 2024 — complaint investigation, nothing cited
April 10, 2024 — complaint investigation, nothing cited
January 4, 2024 — complaint investigation, 3 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
January 3, 2024 — complaint investigation, nothing cited
November 3, 2023 — complaint investigation, nothing cited
September 25, 2023 — complaint investigation, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.7 | Resident services |
September 20, 2023 — complaint investigation, nothing cited
September 12, 2023 — complaint investigation, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.4 | Admission standards |
September 12, 2023 — complaint investigation, nothing cited
April 17, 2023 — complaint investigation, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.7 | Resident services |
April 4, 2023 — complaint investigation, nothing cited
March 24, 2023 — complaint investigation, nothing cited
November 28, 2022 — complaint investigation, 1 citation
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.5 | Resident protections |
November 9, 2022 — complaint investigation, 4 citations
| Tag | What DOH checks |
|---|---|
| 18NYCRR-487.11 | Environmental standards |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
| 18NYCRR-487.7 | Resident services |
DOH also holds 11 older citations for this facility from before October 2022, outside the 4-year window these pages use. They are on the state’s own record.
Reflects the DOH record as pulled October 1, 2026. A recent visit may not appear yet. This is the New York state licensing record; it is not the federal nursing home survey and the two are never combined.