State assisted-living licensing record · Texas HHSC · record as pulled September 11, 2026· Not the federal nursing home survey

The Heritage at Twin Creeks

920 Stockton Drive, Allen, TX 75013 · Collin County · 113 licensed beds

HHSC licence number 313237 · temporary licence through November 9, 2026 · first licensed February 2016

The licence

Licensed by HHSC · Assisted Living Facility, Type B · Limited Liability Company (LLC) · managed by Surpass Senior Living, LLC

Certifications and programs, as listed by HHSC

Alzheimer's certification: Yes, through 7/27/2028
Alzheimer's unit capacity: 46
Accepts Medicaid: No

Citations on file

Since September 2021

HHSC visits

1 routine inspection

Life safety and building

Life safety · physical plant · emergency

Position within Texas

24 citations — more than 97% of the 1,995 licensed assisted living facilities in Texas. Compared only within Texas: a citation from HHSC means what it means in Texas, and there is no national assisted living record to compare to. Counted over 5 years, which holds two or three routine inspections. How this is calculated

Not in this record

Scope and severity, and enforcement. HHSC rates each finding on a scope-and-severity scale but does not publish the rating per facility, and it records fines and enforcement actions separately; neither is republished here. What is here is unusual among states: HHSC inspects fire and life safety itself and publishes those findings per facility, so this record carries a real life safety section.

Get an email about The Heritage at Twin Creeks

One email when it happens, from the HHSC record as it is pulled each month. No account; stop it any time with one click.

Life safety and building citations

The citations about the building itself — fire and life safety, physical plant and emergency management. Usually the maintenance side’s to fix.

The facility failed to conduct and document a risk assessment for potential emergencies or disasters.October 26, 2024
The facility's emergency preparedness and response plan failed to address the eight core functions of emergency management.October 26, 2024
The facility failed to provide smoke compartmentation where required.July 7, 2022 · corrected August 30, 2022
The facility failed to document any reviews and updates made to the plan.July 7, 2022 · corrected August 15, 2022
The facility failed to provide required exit signs.July 7, 2022 · corrected October 14, 2022
The facility failed to ensure doors in the facility met the referenced codes and standards.July 7, 2022 · corrected August 2, 2022
The facility failed to provide required emergency lighting.July 7, 2022 · corrected October 14, 2022
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.July 7, 2022 · corrected August 20, 2022
The facility failed to provide proper locking devicesJuly 7, 2022 · corrected October 14, 2022
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.July 7, 2022 · corrected August 15, 2022
The facility failed to conduct required fire drills and document fire drills on the required form.July 7, 2022 · corrected August 2, 2022
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.July 7, 2022 · corrected August 1, 2022
The facility failed to protect cooking operations according to the Life Safety Code.July 7, 2022 · corrected November 7, 2022

How that compares

Citations on file over 5 years

Compared with the median licensed assisted living facility in Texas. Within-state only.

Citations on file over 5 years, compared
Measure	Citations
This facility	24
Median facility in Texas	2

Visit history

Citations at each HHSC visit

Citations at each HHSC visit
Visit	Type	Citations
July 7, 2022	life safety code inspection	11
October 26, 2024	health inspection	13
October 26, 2024	comprehensive inspection	0

What the citations cover

Citations by category (TagProof's grouping)

Life safety 10
Staffing and training 5
Records and administration 3
Emergency management 2
Other 4

Citations by category
Category	Citations
Life safety	10
Staffing and training	5
Records and administration	3
Emergency management	2
Resident care	1
Food service	1
Uncatalogued tags	1
Physical plant	1

Every visit on file since September 2021

As published by HHSC, newest first, including visits that cited nothing. The wording is HHSC’s own.

October 26, 2024 — health inspection, 13 citations

Citations from the health inspection on October 26, 2024
What HHSC found	Corrected
The facility failed to ensure that all staff members received four hours of dementia-specific orientation prior to assuming any job responsibilities.	—
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.	—
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.	—
The facility failed to follow its internal policies regarding the prevention, detection, and reporting of abuse, neglect, or exploitation.	—
The facility failed to ensure each resident was treated with respect and dignity, and accorded the right to make his/her own choices about care, etc.	—
The facility failed to conduct criminal history checks of employees and applicants.	—
The facility failed to employ a qualified activity director for a minimum of 20 hours weekly.	—
The facility's emergency preparedness and response plan failed to address the eight core functions of emergency management.	—
The facility failed to document that staff were competent and trained prior to assuming their responsibilities.	—
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.	—
The facility failed to prepare and serve food in the manner required to prevent cross- contamination.	—
The facility's plan failed to document the contact information for the EMC for the area.	—
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.	—

October 26, 2024 — comprehensive inspection, nothing cited

July 7, 2022 — life safety code inspection, 11 citations

Citations from the life safety code inspection on July 7, 2022
What HHSC found	Corrected
The facility failed to provide smoke compartmentation where required.	August 30, 2022
The facility failed to document any reviews and updates made to the plan.	August 15, 2022
The facility failed to provide required exit signs.	October 14, 2022
The facility failed to ensure doors in the facility met the referenced codes and standards.	August 2, 2022
The facility failed to provide required emergency lighting.	October 14, 2022
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.	August 20, 2022
The facility failed to provide proper locking devices	October 14, 2022
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.	August 15, 2022
The facility failed to conduct required fire drills and document fire drills on the required form.	August 2, 2022
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.	August 1, 2022
The facility failed to protect cooking operations according to the Life Safety Code.	November 7, 2022

Reflects the HHSC record as pulled September 11, 2026. A recent visit may not appear yet. This is the Texas state licensing record; it is not the federal nursing home survey and the two are never combined.