State assisted-living licensing record · Texas HHSC · record as pulled September 11, 2026· Not the federal nursing home survey
Wholehearted Care Senior Living at Castle Hills
1207 Jackson Keller Rd, Castle Hills, TX 78213 · Bexar County · 31 licensed beds
HHSC licence number 312230 · licensed, enforcement action pending through June 1, 2027 · first licensed August 2020
The licence
Licensed by HHSC · Assisted Living Facility, Type B · Limited Liability Company (LLC) · managed by Mg Operations LLC
Certifications and programs, as listed by HHSC
- Alzheimer's certification
- Yes, through 6/1/2027
- Alzheimer's unit capacity
- 31
- Accepts Medicaid
- No
Position within Texas
9 citations — more than 83% of the 1,995 licensed assisted living facilities in Texas. Compared only within Texas: a citation from HHSC means what it means in Texas, and there is no national assisted living record to compare to. Counted over 5 years, which holds two or three routine inspections. How this is calculated
Not in this record
Scope and severity, and enforcement. HHSC rates each finding on a scope-and-severity scale but does not publish the rating per facility, and it records fines and enforcement actions separately; neither is republished here. What is here is unusual among states: HHSC inspects fire and life safety itself and publishes those findings per facility, so this record carries a real life safety section.
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Life safety and building citations
The citations about the building itself — fire and life safety, physical plant and emergency management. Usually the maintenance side’s to fix.
- The facility failed to provide an approved outdoor area for the segregated unit.September 22, 2025
- The facility failed to inspect, test, and maintain fire sprinkler system components.September 22, 2025
- The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.September 22, 2025
- The facility failed to provide the required emergency preparedness and response plan training and conduct drills.September 22, 2025
- The facility failed to provide proper locking devicesSeptember 22, 2025
- The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.September 22, 2025
- The facility failed to conduct required fire drills and document fire drills on the required form.September 22, 2025
How that compares
Compared with the median licensed assisted living facility in Texas. Within-state only.
| Measure | Citations |
|---|---|
| This facility | 9 |
| Median facility in Texas | 2 |
Visit history
| Visit | Type | Citations |
|---|---|---|
| April 23, 2025 | health inspection | 2 |
| September 22, 2025 | life safety code inspection | 7 |
| September 22, 2025 | comprehensive inspection | 0 |
What the citations cover
- Life safety 5
- Medication 1
- Emergency management 1
- Physical plant 1
- Other 1
| Category | Citations |
|---|---|
| Life safety | 5 |
| Medication | 1 |
| Emergency management | 1 |
| Physical plant | 1 |
| Staffing and training | 1 |
Every visit on file since September 2021
As published by HHSC, newest first, including visits that cited nothing. The wording is HHSC’s own.
September 22, 2025 — life safety code inspection, 7 citations
September 22, 2025 — comprehensive inspection, nothing cited
April 23, 2025 — health inspection, 2 citations
| What HHSC found | Corrected |
|---|---|
| The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable. | — |
| The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications. | — |
Reflects the HHSC record as pulled September 11, 2026. A recent visit may not appear yet. This is the Texas state licensing record; it is not the federal nursing home survey and the two are never combined.