State assisted-living licensing record · Texas HHSC · record as pulled September 11, 2026· Not the federal nursing home survey
Mercy House
550 Rock Street, New Braunfels, TX 78130 · Comal County · 16 licensed beds
HHSC licence number 311166 · licensed through June 1, 2028 · first licensed January 2008
The licence
Licensed by HHSC · Assisted Living Facility, Type B · Limited Liability Company (LLC)
Certifications and programs, as listed by HHSC
- Alzheimer's certification
- Yes, through 6/1/2028
- Alzheimer's unit capacity
- 16
- Accepts Medicaid
- No
Position within Texas
12 citations — more than 89% of the 1,995 licensed assisted living facilities in Texas. Compared only within Texas: a citation from HHSC means what it means in Texas, and there is no national assisted living record to compare to. Counted over 5 years, which holds two or three routine inspections. How this is calculated
Not in this record
Scope and severity, and enforcement. HHSC rates each finding on a scope-and-severity scale but does not publish the rating per facility, and it records fines and enforcement actions separately; neither is republished here. What is here is unusual among states: HHSC inspects fire and life safety itself and publishes those findings per facility, so this record carries a real life safety section.
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One email when it happens, from the HHSC record as it is pulled each month. No account; stop it any time with one click.
Life safety and building citations
The citations about the building itself — fire and life safety, physical plant and emergency management. Usually the maintenance side’s to fix.
- The facility failed to ensure means of escape met the referenced codes and standards.June 2, 2025
- The facility failed to provide the minimum levels of illumination required in the facility.June 2, 2025
- The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.June 2, 2025
- The facility failed to include a section addressing transportation in the emergency preparedness and response plan.June 2, 2025
- The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.June 2, 2025
- The facility failed to include a section addressing direction and control in the emergency preparedness and response plan.June 2, 2025
- The facility failed to provide the required emergency preparedness and response plan training and conduct drills.June 2, 2025
- The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.June 2, 2025
- The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.June 2, 2025
How that compares
Compared with the median licensed assisted living facility in Texas. Within-state only.
| Measure | Citations |
|---|---|
| This facility | 12 |
| Median facility in Texas | 2 |
Visit history
| Visit | Type | Citations |
|---|---|---|
| June 2, 2025 | life safety code inspection | 10 |
| April 30, 2026 | comprehensive inspection | 0 |
| April 30, 2026 | health inspection | 2 |
What the citations cover
- Emergency management 5
- Staffing and training 3
- Life safety 3
- Physical plant 1
| Category | Citations |
|---|---|
| Emergency management | 5 |
| Staffing and training | 3 |
| Life safety | 3 |
| Physical plant | 1 |
Every visit on file since September 2021
As published by HHSC, newest first, including visits that cited nothing. The wording is HHSC’s own.
April 30, 2026 — health inspection, 2 citations
| What HHSC found | Corrected |
|---|---|
| The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable. | — |
| The facility failed to conduct criminal history checks of employees and applicants. | — |
April 30, 2026 — comprehensive inspection, nothing cited
June 2, 2025 — life safety code inspection, 10 citations
Reflects the HHSC record as pulled September 11, 2026. A recent visit may not appear yet. This is the Texas state licensing record; it is not the federal nursing home survey and the two are never combined.