State assisted-living licensing record · Texas HHSC · record as pulled September 11, 2026· Not the federal nursing home survey

Arbor Hills Memory Care Community

2625 W. Plano Parkway, Plano, TX 75075 · Collin County · 69 licensed beds

HHSC licence number 148812 · licensed through July 22, 2028 · first licensed July 2013

The licence

Licensed by HHSC · Assisted Living Facility, Type B · Limited Liability Company (LLC)

Certifications and programs, as listed by HHSC
Alzheimer's certification
Yes, through 9/25/2028
Alzheimer's unit capacity
69
Accepts Medicaid
No
15
Citations on file
Since September 2021
2
HHSC visits
1 routine inspection
3
Life safety and building
Life safety · physical plant · emergency

Position within Texas

15 citations — more than 93% of the 1,995 licensed assisted living facilities in Texas. Compared only within Texas: a citation from HHSC means what it means in Texas, and there is no national assisted living record to compare to. Counted over 5 years, which holds two or three routine inspections. How this is calculated

Not in this record

Scope and severity, and enforcement. HHSC rates each finding on a scope-and-severity scale but does not publish the rating per facility, and it records fines and enforcement actions separately; neither is republished here. What is here is unusual among states: HHSC inspects fire and life safety itself and publishes those findings per facility, so this record carries a real life safety section.

Get an email about Arbor Hills Memory Care Community

One email when it happens, from the HHSC record as it is pulled each month. No account; stop it any time with one click.

Which alerts

This is the state licensing record, not the federal nursing home survey. Your address is used for these alerts and nothing else.

Life safety and building citations

The citations about the building itself — fire and life safety, physical plant and emergency management. Usually the maintenance side’s to fix.

How that compares

Citations on file over 5 years

Compared with the median licensed assisted living facility in Texas. Within-state only.

This facility15Texas median2
Citations on file over 5 years, compared
MeasureCitations
This facility15
Median facility in Texas2

Visit history

Citations at each HHSC visit
152025-04
Citations at each HHSC visit
VisitTypeCitations
April 10, 2025health inspection15
April 10, 2025comprehensive inspection0

What the citations cover

Citations by category (TagProof's grouping)
  • Staffing and training 5
  • Records and administration 4
  • Uncatalogued tags 3
  • Life safety 2
  • Other 1
Citations by category
CategoryCitations
Staffing and training5
Records and administration4
Uncatalogued tags3
Life safety2
Emergency management1

Every visit on file since September 2021

As published by HHSC, newest first, including visits that cited nothing. The wording is HHSC’s own.

April 10, 2025 — health inspection, 15 citations

Citations from the health inspection on April 10, 2025
What HHSC foundCorrected
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.—
The facility failed to ensure direct care staff completed 12 hours of annual in- service education regarding Alzheimer's disease.—
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.—
The facility failed to follow its internal policies regarding the prevention, detection, and reporting of abuse, neglect, or exploitation.—
The facility failed to have staff sign a statement indicating an employee may be criminally liable for the failure to report abuse, neglect, or exploitation.—
The facility failed to document any reviews and updates made to the plan.—
The facility failed to establish and maintain an infection control policy and procedure designated to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection.—
The facility failed to conduct criminal history checks of employees and applicants.—
The facility failed to employ a qualified activity director for a minimum of 20 hours weekly.—
The facility failed to ensure the activity director or designee attended at least six hours of continuing education annually.—
The facility failed to immediately make an oral report of alleged ANE or send a written report of the investigation to HHSC when required.—
The facility failed to search the NAR and EMR annually.—
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.—
The facility failed to conduct required fire drills and document fire drills on the required form.—
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.—

April 10, 2025 — comprehensive inspection, nothing cited

Reflects the HHSC record as pulled September 11, 2026. A recent visit may not appear yet. This is the Texas state licensing record; it is not the federal nursing home survey and the two are never combined.