State assisted-living licensing record · Texas HHSC · record as pulled September 11, 2026· Not the federal nursing home survey
Wholehearted Senior Living at Castle Hills
1207 Jackson Keller RD, San Antonio, TX 78213 · Bexar County · 160 licensed beds
HHSC licence number 312072 · licensed through June 1, 2027 · first licensed March 2001
The licence
Licensed by HHSC · Assisted Living Facility, Type A · Limited Liability Company (LLC) · managed by Mg Operations LLC
Certifications and programs, as listed by HHSC
- Alzheimer's certification
- No
- Accepts Medicaid
- No
Position within Texas
14 citations — more than 92% of the 1,995 licensed assisted living facilities in Texas. Compared only within Texas: a citation from HHSC means what it means in Texas, and there is no national assisted living record to compare to. Counted over 5 years, which holds two or three routine inspections. How this is calculated
Not in this record
Scope and severity, and enforcement. HHSC rates each finding on a scope-and-severity scale but does not publish the rating per facility, and it records fines and enforcement actions separately; neither is republished here. What is here is unusual among states: HHSC inspects fire and life safety itself and publishes those findings per facility, so this record carries a real life safety section.
Get an email about Wholehearted Senior Living at Castle Hills
One email when it happens, from the HHSC record as it is pulled each month. No account; stop it any time with one click.
Life safety and building citations
The citations about the building itself — fire and life safety, physical plant and emergency management. Usually the maintenance side’s to fix.
- The facility failed to provide smoke compartmentation where required.August 18, 2025
- The facility failed to protect hazardous areas as required by the referenced codes and standards.August 18, 2025
- The facility failed to include a section addressing warning in the emergency preparedness and response plan.August 18, 2025
- The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.August 18, 2025
- The facility failed to include a section addressing transportation in the emergency preparedness and response plan.August 18, 2025
- The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.August 18, 2025
- The facility failed to have and enforce a smoking policy.August 18, 2025
- The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.August 18, 2025
- The facility failed to provide the required emergency preparedness and response plan training and conduct drills.August 18, 2025
- The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.August 18, 2025
- The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.August 18, 2025
- The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.August 18, 2025
How that compares
Compared with the median licensed assisted living facility in Texas. Within-state only.
| Measure | Citations |
|---|---|
| This facility | 14 |
| Median facility in Texas | 2 |
Visit history
| Visit | Type | Citations |
|---|---|---|
| August 18, 2025 | life safety code inspection | 12 |
| May 29, 2026 | comprehensive inspection | 0 |
| May 29, 2026 | health inspection | 2 |
What the citations cover
- Life safety 6
- Emergency management 5
- Records and administration 2
- Physical plant 1
| Category | Citations |
|---|---|
| Life safety | 6 |
| Emergency management | 5 |
| Records and administration | 2 |
| Physical plant | 1 |
Every visit on file since September 2021
As published by HHSC, newest first, including visits that cited nothing. The wording is HHSC’s own.
May 29, 2026 — health inspection, 2 citations
| What HHSC found | Corrected |
|---|---|
| The facility failed to report incidents of abuse, neglect, or exploitation to HHSC's state office, or failed to follow its own internal policies regarding abuse, neglect, or exploitation. | — |
| The facility failed to ensure each resident was free from abuse, neglect, and exploitation. | — |
May 29, 2026 — comprehensive inspection, nothing cited
August 18, 2025 — life safety code inspection, 12 citations
Reflects the HHSC record as pulled September 11, 2026. A recent visit may not appear yet. This is the Texas state licensing record; it is not the federal nursing home survey and the two are never combined.