State assisted-living licensing record · Florida AHCA · record as pulled September 11, 2026· Not the federal nursing home survey
Palmetto Gardens at Pensacola
4916 Mobile Highway, Pensacola, FL 32506 · Escambia County · 64 licensed beds
AHCA file number 11964608 · licence 9099 · provisional licence (a new facility's first) through December 27, 2026 · first licensed June 2026
The licence
Licensed by AHCA · Assisted Living Facility · For-Profit · managed by Heritage Senior Living Management Corp
Emergency power plan, as filed with AHCA
- Onsite Alternate Power Source: Fixed Generator
- Yes
- Emergency Power Supports: Entire Facility
- Yes
- Plan Approval: Approval Date
- Aug 06, 2019
- Implementation Date: Implement Date
- Jun 13, 2019
- Implementation Extended Until: Extension End Date
- Jan 01, 2019
- Cooling Method: Air Conditioner
- Yes
- Areas Cooled: Entire Facility
- Yes
- Areas Cooled Location: Within Facility
- Yes
- Square Footage Cooled: Sq Ft Cooled
- 18000
- Number of People to use Cooled Space: Number of people
- 64
Position within Florida
14 citations — more than 80% of the 3,013 licensed assisted living facilities in Florida. Compared only within Florida: a citation from AHCA means what it means in Florida, and there is no national assisted living record to compare to. Counted over 5 years, which holds two or three routine inspections. How this is calculated
Not in this record
Fire and life safety. In Florida the fire safety inspection of an assisted living facility is done by the local fire authority under the Florida Fire Prevention Code, not by AHCA, and those reports are not part of this record. What AHCA does cite about the building — physical plant, emergency management and emergency power — is here.
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Building-related citations
The citations about the building itself — physical plant and emergency management. Usually the maintenance side’s to fix.
- A0152 Physical Plant - Safe Living Environment / OtherOctober 20, 2023 · Class III · corrected January 4, 2024
- A0152 Physical Plant - Safe Living Environment / OtherJune 27, 2023 · Class III · corrected November 13, 2023
- A0152 Physical Plant - Safe Living Environment / OtherOctober 18, 2022 · Class III · corrected January 12, 2023
How that compares
Compared with the median licensed assisted living facility in Florida. Within-state only.
| Measure | Citations |
|---|---|
| This facility | 14 |
| Median facility in Florida | 5 |
Visit history
| Visit | Type | Citations |
|---|---|---|
| October 19, 2021 | routine licensure inspection | 6 |
| April 4, 2022 | complaint investigation | 0 |
| July 12, 2022 | complaint investigation | 1 |
| October 18, 2022 | complaint investigation | 1 |
| June 27, 2023 | complaint investigation | 3 |
| October 20, 2023 | complaint investigation | 1 |
| March 8, 2024 | routine licensure inspection | 2 |
| March 25, 2025 | complaint investigation | 0 |
What the citations cover
- Records and administration 4
- Staffing and training 4
- Physical plant 3
- Resident care 2
- Other 1
| Category | Citations |
|---|---|
| Records and administration | 4 |
| Staffing and training | 4 |
| Physical plant | 3 |
| Resident care | 2 |
| Medication | 1 |
Every visit on file since September 2021
As published by AHCA, newest first, including visits that cited nothing. The wording and the classes are AHCA’s own.
March 25, 2025 — complaint investigation, nothing cited
March 8, 2024 — routine licensure inspection, 2 citations
October 20, 2023 — complaint investigation, 1 citation
| Tag | What AHCA checks | Class | Corrected |
|---|---|---|---|
| A0152 | Physical Plant - Safe Living Environment / Other | Class III | January 4, 2024 |
June 27, 2023 — complaint investigation, 3 citations
| Tag | What AHCA checks | Class | Corrected |
|---|---|---|---|
| A0030 | Resident Care - Right & Facility Procedures | Class III | November 13, 2023 |
| A0123 | Fiscal - Resident Trust Funds | Class III | November 13, 2023 |
| A0152 | Physical Plant - Safe Living Environment / Other | Class III | November 13, 2023 |
October 18, 2022 — complaint investigation, 1 citation
| Tag | What AHCA checks | Class | Corrected |
|---|---|---|---|
| A0152 | Physical Plant - Safe Living Environment / Other | Class III | January 12, 2023 |
July 12, 2022 — complaint investigation, 1 citation
| Tag | What AHCA checks | Class | Corrected |
|---|---|---|---|
| A0052 | Medication - Assistance with Self-Admin | Class II | August 26, 2022 |
April 4, 2022 — complaint investigation, nothing cited
October 19, 2021 — routine licensure inspection, 6 citations
| Tag | What AHCA checks | Class | Corrected |
|---|---|---|---|
| A0078 | Staffing Standards - Staff | Class III | February 7, 2022 |
| A0081 | Training - Staff In-Service | Class III | February 7, 2022 |
| A0090 | Do Not Resuscitate Orders | Class III | February 7, 2022 |
| A0161 | Records - Staff | Class III | February 7, 2022 |
| A0162 | Records - Resident | Class III | February 7, 2022 |
| CZ816 | Background Screening; Compliance Attestation | Unclassified | February 7, 2022 |
AHCA also holds 69 older citations for this facility from before September 2021, outside the 5-year window these pages use. They are on the state’s own record.
Reflects the AHCA record as pulled September 11, 2026. A recent visit may not appear yet. This is the Florida state licensing record; it is not the federal nursing home survey and the two are never combined.